Terms of Use

1. Who we are

These Terms of Use govern access to and use of the Nuve One service (the "Service" or the "Platform"), operated by Tiago Castro, based in Barcelona, Spain, reachable at contact@nuve.one.

By creating an account or using the Service, the User (the "clinic") accepts these Terms in full. If you do not agree, do not use the Service.

Nuve One is in commercial pilot. In this phase we accept new registrations from clinics established in Spain and Portugal.

2. Definitions

• Account: the registered access of a clinic or professional, identified by a unique email address.
• Tenant: the clinic and all data associated with its account (patients, appointments, medical records, finances).
• End user: the people (administrators, professionals, receptionists) who operate the account on behalf of the clinic.
• Content: any data entered by the clinic into the Platform (patient files, clinical notes, photographs, files).

3. Sign-up, trial period and account responsibilities

When you confirm your email address, the clinic is created but stays without access until the card subscription is confirmed in Stripe Checkout. The 30-day Clinic plan trial is counted from that confirmation, with no charge at that moment. The first charge is €79, VAT included, sold by Stripe/Link; the statement shows LINK.COM. Without a card, the clinic stays without access. Before the trial ends, an administrator can cancel in Nuve One or in Link.

The User undertakes to provide truthful, current and complete information at sign-up. The User is responsible for:

• Keeping their access credentials confidential.
• All activity carried out under their account.
• Notifying us immediately at contact@nuve.one in the event of unauthorised access.
• Obtaining their patients' consent to process their data on the Platform.

4. Plans, trial period and billing

The Service is offered on the Starter, Professional and Clinic plans. For card signup, published prices are in EUR, VAT included.

• Card signup creates a subscription sold by Stripe/Link, VAT included. The first charge happens at the end of the 30-day trial. Accounts arranged outside that flow are still invoiced manually by Nuve One.
• The trial period lasts 30 days on the Clinic plan and starts when the Checkout subscription is confirmed, not when the email is confirmed, as set out in section 3.
• Plan changes are agreed with us and take effect once recorded.

5. Cancellation and refunds

During the trial, an administrator cancels in Nuve One, under Settings, Plan and billing, or in Link. Access continues until the trial ends.

• Request cancellation by email to contact@nuve.one or through a support ticket inside the product.
• We confirm the request and the effective cancellation date within 10 business days of receiving it.
• After cancellation, the plan stays active until the end of the period already invoiced.
• There is no pro-rata refund of partially used periods, except where required by law.

6. Acceptable use

The User undertakes NOT to:

• Use the Service for illegal or fraudulent purposes, or in ways that infringe third-party rights.
• Attempt to access data belonging to other clinics.
• Reverse-engineer the Service, attempt to bypass plan limits, or deliberately overload the infrastructure.
• Send spam, misleading or threatening content through the notifications module.
• Resell the Service without written authorisation.

7. Content ownership and data export

Data entered by the clinic belongs to the clinic. Nuve One only processes it as a processor, as described in the Privacy Policy.

• The exports available directly in the product cover clients, payments and expenses.
• Beyond those, we offer assisted export on request: ask by email or ticket and we deliver the exportable data within 20 business days.
• After the account is closed, it is deactivated and the data is no longer reachable in the product. Definitive deletion is carried out through a controlled manual process, with the timeframe communicated when the request is handled — see the Privacy Policy.

8. Service availability

We work to keep the Service available, but we do not guarantee any uptime SLA on any of the published plans. Planned maintenance will be announced at least 48 hours in advance whenever possible.

9. Processing of personal data

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. The GDPR (Regulation (EU) 2016/679) and the national law of Spain and Portugal apply.

10. Suspension and termination

We may suspend or terminate accounts that:

• Breach these Terms or applicable law.
• Have payment overdue. When a card subscription charge fails, the clinic is past due and access continues until payment is confirmed or Stripe closes the subscription. Manually invoiced accounts are not blocked through this path; in those cases suspension is decided and applied manually, after notice.
• Put the security of the Platform or of other customers at risk.

If Nuve One terminates an account for serious breach, the User has 14 days to request an assisted export of their data.

11. Isolation between clinics

Nuve One runs a multi-tenant model. We implement technical isolation between clinics — no administrator or user of one clinic can access, modify or delete another clinic's data. Isolation between clinics is covered by automated tests in our continuous integration process.

12. Limitation of liability

To the maximum extent permitted by law, Nuve One's aggregate liability for any damages will not exceed the amount paid by the User in the 12 months preceding the event.

Nuve One is not responsible for clinical decisions made on the basis of information in the system. The system is a management tool — every clinical decision is the sole responsibility of the healthcare professional.

13. Changes to these Terms

We may change these Terms. Substantial changes will be notified by email 30 days in advance. Continued use of the Service after that date implies acceptance.

14. Governing law and jurisdiction

These Terms are governed by Spanish law. Disputes that cannot be settled amicably will be submitted to the competent courts of Barcelona, Spain. Consumers resident in other countries keep the mandatory rights of their country of residence.

15. Contact

For questions about these Terms: contact@nuve.one